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How can I recover my Twinkly account’s password?

Procedure to retrieve your Twinkly Account's password

Applies to Twinkly Generation I and Generation II devices, Twinkly PRO and Twinkly Plus.


You can recover (or change) your password by clicking on the “Forgot Password” section in the Login screen.

Enter the email address associated with your Twinkly account and click OK: you will receive an email with instructions on how to recover your password!

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Important notes:

  • If you need to change your account email instead, see this article
  • The feature allowing you to change your access password is not currently available, so if you just want to change it, please follow the recovery procedure described in this article anyway.

If your account is associated with your Apple ID or Facebook account, you won't need to follow the password recovery process, because the log-in is automatic, with no entry request.

Please note that both features only work if your phone or tablet is properly associated with an Apple or Facebook account.

If you do not remember your Apple or Facebook account password, you can recover it directly through the iPhone settings (for Apple ID) or Facebook App.

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