Twinkly Help Center

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Twinkly Help Center

Twinkly for Business and PRO

Twinkly for Business and PRO

All Q&As about Twinkly for Business and Twinkly PRO and Plus ranges.

Your Profile and Account

Why is a Twinkly account required to use the App? (Twinkly PRO & Plus)

How can I recover my Twinkly account’s password? (Twinkly PRO & Plus)

How can I delete my Twinkly Account? (Twinkly PRO & Plus)

How can I unsubscribe from newsletter? (Twinkly PRO & Plus)

How can I turn off App push notifications? (Twinkly PRO & Plus)

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Presales & Product Information

What are Twinkly PRO and Twinkly Plus? (Twinkly PRO & Plus)

What’s the meaning of RGB, RGBW, and AWW LED profiles? (Twinkly PRO & Plus)

How do I calculate the right amount of LEDs for my decoration? (Twinkly PRO & Plus)

What are the product name of the available devices? (Twinkly PRO & Plus)

Your Twinkly Pro&Plus devices

What's Twinkly PRO Power Line and SPI Controller (Wi-Fi)?

What's Twinkly PRO Power Line and SPI Controller (Ethernet)?

What's Twinkly Plus Controller? (Twinkly Plus)

What’s Twinkly PRO 1500ETH? (Twinkly PRO)

What’s Twinkly PRO 400 Wi-Fi Controller? (Twinkly PRO)

What’s Twinkly Pro Ethernet Controller Box? (Twinkly PRO)

What’s Twinkly PRO Cone trees? (Twinkly PRO)

What does the Controller Lights status indicator mean? (Twinkly PRO & Plus)

How do I reset my device? (Twinkly PRO & Plus)

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Using the Twinkly App

What is the Twinkly App and Twinkly Account for? (Twinkly PRO & Plus)

What features can I enable from the Control Panel? (Twinkly PRO & Plus)

What is the meaning of the Device Menu? (Twinkly PRO and Plus)

How do I connect my Twinkly PRO and Plus device to Twinkly’s direct Wi-Fi?

How do I update the firmware? (Twinkly PRO & Plus)

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Effects Features

What’s the Effects Gallery? (Twinkly PRO & Plus)

How do I create my effects using the FX Wizard? (Twinkly PRO & Plus)

How do I enable Carousel mode? (Twinkly PRO & Plus)

How do I create my Effects Playlist? (Twinkly PRO & Plus)

How to delete an effect from the Controller (Twinkly PRO & Plus)

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Layout

How do I map my Twinkly device? (Twinkly PRO & Plus)

How do I delete a device or a group? (Twinkly PRO & Twinkly Plus)

Grouping Twinkly devices

How do I create a group to extend my lights? (Twinkly PRO & Twinkly Plus)

How do I create a Twinkly Pro multi-controller setup (Twinkly PRO)

Webapp

What’s the Twinkly PRO Web App? (Twinkly PRO Ethernet)

How do I create and manage a Project through the Web App? ((Twinkly PRO Ethernet)

How do I Scheduled an event through the Web App (Twinkly PRO Ethernet)

What’s the Web App Gallery? (Twinkly PRO Ethernet)

How the Web App Import tool works? (Twinkly PRO Ethernet)

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Compatibility & Integrations

Can I use my Twinkly PRO and Plus devices with Razer Chroma? (Twinkly PRO & PLUS)

Can I use my Twinkly PRO and Plus devices with Apple Home Kit? (Twinkly PRO & PLUS)

Can I use my Twinkly PRO and Plus devices with Twinkly Music? (Twinkly PRO & Plus)

Can I use my Twinkly PRO and Plus devices with Amazon Alexa? (Twinkly PRO & Plus)

Can I use my Twinkly PRO and Plus devices with Google Home? (Twinkly PRO & Plus)

Can I use my Twinkly PRO and Plus devices with Homey? (Twinkly PRO & Plus)

What is the OSC protocol and what is it used for? (Twinkly PRO)

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Accessories

What’s the Twinkly PRO Music Player? (Twinkly PRO)

What’s the 4G ROUTER? (Twinkly PRO)

What’s the Twinkly PRO WI-FI Bridge? (Twinkly PRO)

What’s the Twinkly PRO Connection HUB? (Twinkly PRO)