Twinkly Help Center

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Twinkly Help Center

Twinkly for Business and PRO

Twinkly for Business and PRO

All Q&As about Twinkly for Business and Twinkly PRO and Plus ranges.

Your Profile and Account

Why is a Twinkly account required to use the App? (Twinkly PRO & Plus)

How can I recover my Twinkly account’s password? (Twinkly PRO & Plus)

How can I delete my Twinkly Account? (Twinkly PRO & Plus)

How can I unsubscribe from newsletter? (Twinkly PRO & Plus)

How can I turn off App push notifications? (Twinkly PRO & Plus)

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Presales & Product Information

What are Twinkly PRO and Twinkly Plus? (Twinkly PRO & Twinkly Plus)

What’s the meaning of RGB, RGBW, and AWW LED profiles?

How do I calculate the right amount of LEDs for my decoration? (Twinkly PRO & Plus)

What are the product SKUs of the available devices? (Twinkly PRO & Plus)

Your Twinkly Pro devices

What’s Twinkly Plus Power Line Controller? (Twinkly Plus)

What’s Twinkly PRO Power Line Controller (Twinkly PRO)

What’s Twinkly PRO Controller 1500 Ethernet? (Twinkly PRO)

What’s Twinkly Pro Controller 400 WI-FI? (Twinkly Plus)

What’s Twinkly Pro Ethernet Controller Box? (1000 LEDsx4port) (Twinkly PRO)

What’s Twinkly PRO Cone trees? (Twinkly PRO)

What does the Controller Lights status indicator mean? (Twinkly PRO & Twinkly Plus)

How do I reset my device? (Twinkly PRO & Twinkly Plus)

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Using the Twinkly App

What is the Twinkly App and Twinkly Account for? (Twinkly PRO & Twinkly Plus)

What features can I enable from the Control Panel? (Twinkly Plus)

What is the meaning of the Device Menu? (Twinkly PRO and Twinkly Plus)

How do I connect my Twinkly Plus device to Twinkly’s direct Wi-Fi? (Twinkly Plus)

How do I update the firmware? (Twinkly PRO & Twinkly Plus)

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Effects Features

What’s the Effects Gallery? (Twinkly PRO & Twinkly Plus)

How do I create my effects using the FX Wizard? (Twinkly PRO & Twinkly Plus)

How do I enable Carousel mode? (Twinkly PRO & Twinkly Plus)

How do I create my Effects Playlist? (Twinkly PRO & Twinkly Plus)

How to delete an effect from the Controller (Twinkly PRO & Twinkly Plus)

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Layout

How do I map my Twinkly device? (Twinkly PRO & Twinkly Plus)

How do I delete a device or a group? (Twinkly PRO & Twinkly Plus)

Grouping Twinkly devices

How do I create a group to extend my lights? (Twinkly PRO & Twinkly Plus)

How do I create a Twinkly Pro multi-controller setup (Twinkly PRO)

Webapp

What’s the Twinkly PRO Web App? (Twinkly PRO)

How do I create and manage a Project through the Web App? (Twinkly PRO)

How do I Scheduled an event through the Web App (Twinkly PRO)

What’s the Web App Gallery? (Twinkly PRO)

How the Web App Import tool works? (Twinkly PRO)

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Compatibility & Integrations

Can I use my Twinkly PRO device with Apple Home Kit? (Twinkly PRO & Twinkly PLUS)

Can I use my Twinkly PRO with Twinkly Music? (Twinkly Plus)

What is the OSC protocol and what is it used for?

Can I use my Twinkly PRO device with Amazon Alexa? (Twinkly PLUS)

Can I use my Twinkly PRO device with Google Home? (Twinkly Plus)

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Accessories

What’s the Twinkly PRO Music Player? (Twinkly PRO)

What’s the 4G ROUTER? (Twinkly PRO)

What’s the Twinkly PRO WI-FI Bridge? (Twinkly PRO & Twinkly Plus)

What’s the Twinkly PRO Connection HUB? (Twinkly PRO)