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how to change the network on your twinkly device?

Updated

Step-by-step directions for connecting your Twinkly to a new wi-fi network

Applies to Twinkly Generation I and Generation II devices, Twinkly PRO and Twinkly Plus.

 

Follow these simple steps to reconnect your Twinkly to a new Wi-Fi network if you've changed modems or moved to a new location.

Changing the Network While Your Device Is Still Online

If your Twinkly is still online and connected, you can easily switch networks by following these steps:

  1. Open the Twinkly app.
  2. Tap the Device Menu (the LED icon in the bottom-right corner).
  3. Select the gear icon next to your device’s name.
  4. Tap Network (at the bottom of the page), and choose the new Wi-Fi network from the available options.

To refresh the list of available networks, simply pull down on the screen to reload.

 

Changing the Network If Your Twinkly Is Offline

If your device is offline (indicated by a gray dot next to the device name in the app, with the status LED flashing blue or red), and you can't reconnect to the old network, follow these steps:

  1. Delete the device from the Twinkly app.
  2. Hold down the controller button until the LED turns solid blue to start the Bluetooth onboarding process.
  3. The app will find the device again, and you’ll be able to connect it to the new Wi-Fi network (make sure your phone is connected to the same network).
  4. When prompted, select the new network and you're all set!

 

Switching from Twinkly Direct Connection to Your Local Network

If your Twinkly is currently connected to its own Twinkly network and you’d like to switch to your local Wi-Fi to unlock additional features, just follow these easy steps:

  1. Open the Twinkly app and go to the Device Menu.
  2. Select your Twinkly from the list (it should show a green icon). If you don’t see your Twinkly or notice a grey dot next to it, make sure your smartphone is connected to the Twinkly network in your Wi-Fi settings.
  3. Tap the gear icon next to your device name to access the Device Details screen.
  4. Tap Network, scan for available Wi-Fi networks, and select the one you want to connect to.
  5. Enter the Wi-Fi password and click Connect. The process may take up to 30 seconds.

Once connected, you’ll be able to enjoy all the additional features your local network offers.

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