1. Twinkly Help Center
  2. Your profile and account

Why is a Twinkly account required to use the App?

Reasons why you need a Twinkly Account

Applies to Twinkly Generation I and Generation II devices, Twinkly PRO and Twinkly Plus.

 

Creating a Twinkly Account is required to better manage possible cases of assistance, furthermore, it is also necessary to use Twinkly with Google Assistant, Amazon Alexa and Apple Home Kit.

 

To use the app you need to create an account and associate it with either your email address, your Facebook credential, or your Apple ID.

Through the app, you can download new effects from the store, edit them or create your own, and also map the layout of your installation.

Be careful: if you log out of your Twinkly app or if you uninstall it, all the personal effects will be lost (but not the downloaded ones).

 

All the personal data are subjected to our Privacy Policies ( see here the complete Privacy Policy document)

 

The Twinkly Account collects different kinds of information about your profile and your devices.

  • Personal information

  • Information about your Twinkly such as Mac id, Firmware version, Model, Active LEDs. 

  • Personal layouts: the result of your mapping procedure

  • Playlist

  • Timer

  • Brightness

  • TAB Color selection

  • Groups created

 

If you log in with your Twinkly Account credentials on another smartphone or tablet the information listed above will still be available.

The following data instead are stored on your Smartphone and will not transfer on other devices even using the same account:

  • Personal effects: the effects you create on your Twinkly app 

  • Effects downloaded from the Store


Important notes:

  • Remember that in order to see your devices or your group online, they have to be connected to the same wi-fi network as your smartphone.

  • You can connect to the Twinkly app and manage your lights from two or more smartphones:  simply  log into the app using the same Twinkly Account and connect to the same Wi-Fi network.

    But keep in mind that you can’t manage your lights with two different smartphones simultaneously. (if the App is opened in background on two or more devices, it may create some issues in your Twinkly lights operation)

 


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