Procedures to follow if your Twinkly device does not turn on.
Applies to Twinkly Generation I and Generation II devices
If after plugging Twinkly into the power outlet the lights don't switch on, you can follow a few little tricks that should help you solve the problem:
- Check that the power adapter is plugged in and that the controller is correctly connected to the device
- Check that the LED status indicator on the controller is lit
- Briefly press the button on the controller
- If this doesn’t work, unplug the power adapter, wait 30 seconds and plug in again
Moreover, if the light on the controller remains off, it could be a problem related to the power supply. In this case, if you have other Twinkly devices at home, we suggest you try temporarily replacing the power supply with that of another device to see if it works.
If so, it probably needs to be replaced.
Our team will be ready to help you: contact us and one of our operators will take care of your case.
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