Twinkly Help Center

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Twinkly Help Center

Your Twinkly devices

Your Twinkly devices

Everything regarding your Twinkly products (lights, controllers, accessories).

Product information

What's the difference between Gold & Silver, Multicolor and Multicolor + White Edition?

What are the differences between Generation I and Generation II?

What’s the controller, and what does it do?

What do the various colors of lights on the Twinkly controller mean?

What is the meaning of the Device Menu?

How do I calculate the right amount of LEDs for my decoration?

Can I physically extend my Twinkly lights?

Can I extend Line & Flex?

Can I extend Twinkly DOTs?

Can I use Twinkly Products outdoors?

Can I use Twinkly DOTs outdoor?

Can I use Twinkly Candies outdoor?

Can I use Twinkly Music with Twinkly DOTs?

Can I use Twinkly Home Range products (Line, Flex & Squares) outdoor?

Can I use Twinkly Music with Twinkly Home Range (Line, Flex & Squares)?

Can I use Twinkly Music with Twinkly Candies?

What is shop mode and how do I activate/deactivate it?

What are the technical specs of Twinkly power adapters?

How do I power my Twinkly Candies?

How can I set different shades of white on my Twinkly lights?

How do I hang up my Twinkly lights?

In which cable-colors are Twinkly strings available?

How do I update the firmware?

How do I rename my Twinkly?

How do I find replacement parts for my Twinkly device?

What are Twinkly products licensed to Polygroup?

Why do Twinkly lights only last 90 days?

What happens if I unplug my Twinkly device from the power source?

How can I manage my Twinkly lights from two or more phones?

How do I delete a Device or a Group?

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First-time use

How do I set up my Generation II Device?

How do I set up my Generation I Device?

How do I set up my Twinkly Music?

How do I set up my Twinkly Flex?

How do I set up my Twinkly Line?

How do I assemble my Twinkly Light tree

How do I set up my Twinkly DOTs device?

How do I physically set up my Twinkly Squares?

How do I configure Twinkly Squares?

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Compatibility and integrations

Can I use my Twinkly device with Apple Home Kit?

Can I use my Twinkly device with Siri?

What is Homey and how does the integration with Twinkly work?

Can I use my Twinkly device with Amazon Alexa?

Can I use my Twinkly device with Google Home?

How do I setup my Twinkly Lights with Razer Chroma?

Is an open official API available?

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Troubleshooting

How can I solve a connection problem on a device that has already been connected in the past?

What to do if Twinkly setup was successful, but the lights won't respond to commands?

What do I do if my Twinkly device is on but stuck?

What do I do if my Twinkly device won’t switch on?

How do I reset my Twinkly device?

How do I reset my Twinkly Music?

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