What to do in case you can't see your Twinkly direct Network anymore
Applies to Gen I and Gen II devices and Twinkly Plus.
If your device is connected to the power supply, check if the lights on the controller are on.
If on the controller, a steady green light is on, and the Twinkly_XXXXXX network doesn’t come up in the available Wi-Fi lists, probably something is causing interference.
Please try to move your Twinkly to another room/building and try to exclude or confirm this kind of issue.
If on the controller a blinking green/blue (Generation I) or red/blue (Generation II) light is on, that means that your Twinkly is trying to connect to the local wifi network: reset your Twinkly and try again.
If this doesn’t help, please contact us using the link below
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