What to do in case you can't see your Twinkly direct Network anymore
Applies to Twinkly Generation I and Generation II devices and Twinkly Plus.
If your device is connected to the power supply, check if the lights on the controller are on.
If on the controller, a steady green light is on, and the Twinkly_XXXXXX network doesn’t come up in the available Wi-Fi lists, probably something is causing interference.
Please try to move your Twinkly to another room/building and try to exclude or confirm this kind of issue.
If on the controller a blinking green/blue (Generation I) or red/blue (Generation II) light is on, that means that your Twinkly is trying to connect to the local wifi network: reset your Twinkly and try again.
If this doesn’t help, please contact us using the link below
Please note:
If your Twinkly device has already be set to the router's wifi, the Twinkly's wifi will no longer be available (in this case you have to reset the device and the Twinkly network will be available again).
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