How do I reset my Twinkly device?

Step by step procedure to reset your Twinkly to factory settings

Applies to Twinkly Generation I and Generation II devices and Twinkly Plus.

 

Please note: Generation I, II and Polygroup Prelit tree can have different shaped controllers: the procedure is the same.

Twinkly Dots – 60 RGB LED Light String is powered via USB port: in this case instead of disconnecting the power supply and reconnecting it to the socket, you have to disconnect and re-connect the USB flash drive from the power source.

 

The Reset procedure is useful to take Twinkly back to factory default conditions, overall if there are ongoing connection problems between Twinkly and the local Wi-Fi.

 

The process is extremely easy.

As first thing, delete your Twinkly device from the device's list:

  1. Tap on the gear icon on the right of your Twinkly, or group's Name

  2. Tap on the Trash icon you find on the upper right corner of the screen

  3. Tap on "OK" to confirm the deletion

HubSpot Video

 

Now you can proceed with the device reset

  1. Unplug Twinkly from the power socket
  2. Press the button on the controller and plug Twinkly back into the socket
  3. Hold the button until the lights on the string will be steady and red and the Led status indicator will be steady white.
  4. To be sure that the reset was successful, once you release the button, check that the LED on the controller is flashing green

Twinkly is now back to factory defaults!

 

This animation shows you all the steps of the reset process.
Keep in mind that the procedure is the same even if you change the shape of the controller (in Generation I or in Polygroup prelit trees)

 

ResetProcess (1)

 

This short video describes the procedure step by step. Remember that it is the same even for different controllers (Generation I and Prelit).

HubSpot Video

Important note:
if you reset your device, you will lose all the settings previously saved as personal effects, layouts, groups

 


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