Helpful Tips for Tackling Random Device Power Issues
Applies to Twinkly Generation I and Generation II devices and Twinkly Plus
If you're noticing that your Twinkly device or devices are turning on and off at random intervals, without any input from you via the App or by disconnecting the power supply, it is likely that a routine associated with one of your virtual assistants is influencing their behaviour. In such cases, it is advisable to investigate this matter further, as addressing it promptly can help restore normal functionality to your lights.
What is the first step to check?
The initial step in troubleshooting this issue is to determine whether your Twinkly device is linked to a voice assistant, such as Amazon Alexa, Google Home, or Apple HomeKit. These voice assistants often allow users to create routines that can inadvertently alter the on/off schedule of connected devices, including your Twinkly lights. If you have indeed connected your Twinkly device to any of these assistants, it would be prudent to review the routines you have configured. This will help you identify any potential conflicts that might be causing your lights to operate unexpectedly.
If you are uncertain about the connection status of your Twinkly device with a voice assistant, or if you suspect that this may be contributing to the problem, take the time to examine the settings and routines within your voice assistant’s application. This will enable you to ensure that there are no conflicting commands that could be affecting the operational timings of your Twinkly lights.
How to go on if the problem persists?
In the event that the issue continues even after you have checked for conflicting routines with your voice assistants, a further effective approach would be to remove the device from the Twinkly app and subsequently reconfigure it after performing a reset. This process can often resolve lingering issues by ensuring that the device is set up afresh without any residual settings that may have been causing the problem.
To delete the device from the Twinkly app, you can follow the steps outlined in this helpful guide: How do I delete a device or a group?
Once you have successfully removed the device, you will also need to reset it to clear any previous configurations. Instructions for resetting your Twinkly device can be found here: How do I reset my Twinkly device?