If you purchased your order through Twinkly.com, you have the right to withdraw from your purchase within 14 days of receiving your order, for any reason, without providing an explanation and without incurring any penalty.
The return procedure varies depending on the country or region where your order was placed.
Europe & United Kingdom
To request a return, simply complete the online return form available here:
https://twinkly.com/en-it/pages/returns-refunds-1
Please note: When completing the form, enter only your order number, without the "TW" prefix.
United States
Please return your product to:
Owen Allen – Twinkly DTC Return
2700 4th Ave E – Suite 110
Shakopee, MN 55379
United States
Don't forget to place the completed Return Form inside the package before shipping it.
(Download the Return Form attached to this article.)
After shipping your return, please contact our User Satisfaction Team and provide:
Your tracking number
The reason for your return
This will allow us to process your return more efficiently.
Australia
Please return your product to:
25–29 Macedon Way
Melbourne Airport Business Park
VIC 3045
Australia
Don't forget to place the completed Return Form inside the package before shipping it.
(Download the Return Form attached to this article.)
After shipping your return, please contact our User Satisfaction Team with your tracking number and the reason for the return.
New Zealand
Please return your product to:
4 Lovell Court
Rosedale
Auckland 0632
New Zealand
Don't forget to place the completed Return Form inside the package before shipping it.
(Download the Return Form attached to this article.)
After shipping your return, please contact our User Satisfaction Team with your tracking number and the reason for the return.
Return shipping costs
Unless otherwise required by applicable law, return shipping costs are the responsibility of the customer, as outlined in our Returns & Refunds Policy.
Product condition
To be eligible for a refund, returned products must be:
Complete, including all original accessories.
In their original condition.
Properly packaged to avoid damage during transit.
Products that are damaged, incomplete, or not returned in their original condition may not be eligible for a full refund.
When will I receive my refund?
Once your return has been received by our warehouse, it will be inspected.
If the return meets the applicable requirements, your refund will generally be processed within approximately 10–14 business days after the inspection.
If you need any further assistance, please do not hesitate to contact our User Satisfaction Team.