Skip to main content
Help Center
Submit a request
Sign in
Sign in
Submit a request
Help Center
Twinkly.com Shopping FAQ
Twinkly.com Shopping FAQ
Everything you need to know about shopping on Twinkly.com.
Terms, Policies & Legal Information
What are the conditions of sale when purchasing Twinkly products?
Ordering & Purchasing on Twinkly.com
How do I place an order on Twinkly.com?
What are the best practices when purchasing a Twinkly product?
What payment methods does Twinkly accept?
Can product prices change?
How do Twinkly promotions and discount codes work?
How can I stay up to date with Twinkly promotions and news?
Orders Management
How can I check the status of my order?
How do I track my Twinkly order?
How can I change my delivery address?
How can I change my order?
How can I download my sales receipt or request an invoice?
Shipping & Delivery
Does Twinkly ship to my country?
How much does shipping cost?
How long does shipping take?
Will I have to pay import taxes or customs duties?
Returns, Refunds & Exchanges
How can I return my order and request a refund?
I purchased my product from Amazon or another retailer. Can I return it through Twinkly?
What should I do if I receive a damaged or wrong item?
Warranty & Product Support
How do I request warranty support?
What happens if my product is defective?
What is Twinkly's warranty policy?
