If your order arrived with the wrong item or was damaged during transit, we're here to help.
The procedure depends on the country or region where your order was placed.
Europe & United Kingdom
Please submit your request using the dedicated form:
https://twinkly.com/en-it/pages/returns-refunds-1
Please note: Enter only your order number, without the "TW" prefix.
United States, Australia & New Zealand
Please contact our User Satisfaction Team by submitting a request through the following form:
https://help.twinkly.com/hc/en-gb/requests/new
To help us process your request as quickly as possible, please include:
A photo of the product box you received.
If the product was damaged, clear and detailed photos showing the damage.
If possible, a photo of the shipping box or envelope, making sure that all shipping labels are clearly visible.
Providing these photos will help us investigate the issue and find the most appropriate solution as quickly as possible.