Please get in touch with our Customer Support team by using the Submit a Request form. When doing so, kindly ensure you provide the following information to help us assist you efficiently:
Firstly, please include your proof of purchase. This could be a receipt, invoice, or any official document that verifies your purchase.
Secondly, if you have it available, please provide your order number. This helps us quickly locate your transaction and details related to your purchase.
Additionally, it is very helpful if you can attach photos or videos that clearly show the issue you are experiencing. Visual evidence often allows our team to better understand the problem and provide a more accurate solution.
Please note that before we can confirm any warranty solutions, our support team might request you to carry out a few troubleshooting steps. These steps are designed to help identify the root cause of the problem and ensure that the warranty service is appropriate for your situation.