Tips for solving a connection problem with a previously connected device
Applies to Twinkly Generation I and Generation II devices, Twinkly PRO and Twinkly Plus
Why am I having trouble connecting to my Wi-Fi network after not using Twinkly for a while?
It may have been a few months since you last used your Twinkly lights and now you want to enjoy them again, but you are having trouble reconnecting the lights to your Wi-Fi network.
There could be a number of reasons for this: you may have changed your Wi-Fi settings, moved to a different home, changed your phone, or something else.
But no worries! There are a few tricks that might help you find a solution!
Check your router settings
The first step is to check that your router settings are correct.
As well as the modem configurations, it is also a good idea to check the network access password, which may have been changed over time.
Here you will find all the settings you need to use your Twinkly device correctly!
Check your phone/tablet settings
Make sure you have given the App permission to access your local network.
Here's how to do it:
- iOS ->Settings menu -> Select Twinkly app -> Enable access to Bluetooth, local network and camera (mapping)
- Android -> Settings -> Apps -> All apps or Manage apps -> Twinkly -> Permission Camera, Location, Files and Media, Microphone
Settings -> Apps -> All Apps or Manage Apps -> Twinkly -> Mobile Data (cellular data, Wi-Fi)
(On Android, the procedure may slightly change depending on the smartphone/tablet model)
Reset your Twinkly device
An additional trick is to kill your Twinkly App, turn off the device's Wi-Fi and turn it back on after a few seconds (not immediately) and proceed to reset the device.
"Killing the app" means closing the app, making sure it is not even open in the background.
Perform the configuration again
If the problem persist, probably you have to delete the devices from the App and start over.
Below you will find all the steps, just remember to follow them in the exact order.
Delete the device from the device list, by tapping the gear icon next to its name and then the trash icon that appears in the upper right corner of the screen;
Reset it by following this step by step tutorial,
Add the device again by following the on boarding procedure.
Try connecting to the Twinkly network.
We also suggest you to try to connect to the Twinkly direct network (after resetting your Twinkly device).
Once the connection is established, go to the device page and click on Network and switch to your local Wi-Fi.
Not found what you were looking for? Contact us.