How can I solve a connection problem on a device that has already been connected in the past?

Tips for solving a connection problem with a previously connected device

Applies to Twinkly Generation I and Generation II devices, Twinkly PRO and Twinkly Plus

Why am I having trouble connecting to my Wi-Fi network after not using Twinkly for a while?

It may have been a few months since you last used your Twinkly lights and now you want to enjoy them again, but you are having trouble reconnecting the lights to your Wi-Fi network.

There could be a number of reasons for this: you may have changed your Wi-Fi settings, moved to a different home, changed your phone, or something else.
But no worries! There are a few tricks that might help you find a solution!

Check your router settings

The first step is to check that your router settings are correct.
As well as the modem configurations, it is also a good idea to check the network access password, which may have been changed over time.

Here you will find all the settings you need to use your Twinkly device correctly!

Check your phone/tablet settings

Make sure you have given the App permission to access your local network.
Here's how to do it:

  • iOS ->Settings menu -> Select Twinkly app -> Enable access to Bluetooth, local network and camera (mapping)
  • Android -> Settings -> Apps -> All apps or Manage apps -> Twinkly -> Permission Camera, Location, Files and Media, Microphone

          Settings -> Apps -> All Apps or Manage Apps -> Twinkly -> Mobile Data (cellular data, Wi-Fi)

(On Android, the procedure may slightly change depending on the smartphone/tablet model)

Reset your Twinkly device

An additional trick is to kill your Twinkly App, turn off the device's Wi-Fi and turn it back on after a few seconds (not immediately) and proceed to reset the device.

"Killing the app" means closing the app, making sure it is not even open in the background.

Perform the configuration again

If the problem persist, probably you have to delete the devices from the App and start over.

Below you will find all the steps, just remember to follow them in the exact order.

  • Delete the device from the device list, by tapping the gear icon next to its name and then the trash icon that appears in the upper right corner of the screen;

  • Reset it by following this step by step tutorial,

  • Add the device again by following the on boarding procedure.

Important note:

If you have a Generation I device instead, please follow this procedure:
1. first delete the device from the list of devices by clicking on the gear icon, and then on the trash can icon that appears in the top right-hand corner of the next screen (you can find the complete procedure here)
2. after deleting the device, perform a device reset, following this step-by-step tutorial,
3. after the reset, add it again by following the onboarding procedure.
Make sure you connect the string to the same network as your smartphone and use a network with a 2.4Ghz Wi-Fi frequency.

Try connecting to the Twinkly network.

We also suggest you to try to connect to the Twinkly direct network (after resetting your Twinkly device).

Once the connection is established, go to the device page and click on Network and switch to your local Wi-Fi.


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