Learn how email verification works for new and existing Twinkly accounts, and what to do if you haven’t received the verification email.
To keep your Twinkly account secure and make sure every account is associated with a valid email address, Twinkly now requires email verification for new accounts.
New users: Verify your email address
When you create a new Twinkly account, you must verify your email address before you can access your account.
After registration:
- Check your inbox for the verification email from Twinkly.
- Open the email and find the verification code.
- Go back to the Twinkly app and enter the code in the verification screen.
- Once the code has been successfully entered, your email address will be verified and you’ll be able to access your Twinkly account.
Important: If you do not verify your email address, you will not be able to access your account.
Didn't receive the verification email?
If you can't find the verification email:
- Check your Spam, Junk, or Promotions folders.
- Make sure you entered the correct email address.
- Wait a few minutes and check your inbox again.
Existing users: Verify your email address
If you already have a Twinkly account, you will not be asked to verify your email address when logging in.
However, you may see an email verification badge or reminder in the Settings section of the app.
To verify your email:
- Open the Twinkly app.
- Go to Settings.
- Find the email verification reminder.
- Follow the instructions to verify your email address.
Once your email has been successfully verified, the verification reminder will disappear.
Note: Email verification is currently not mandatory for existing users, but this may change in the future.
Users who sign in with Apple ID or Facebook
Email verification does not apply to users who sign in with Apple ID or Facebook, regardless of whether their email address is visible or hidden.
For example, if you use Apple ID with Hide My Email, you do not need to verify the private relay email address generated by Apple.
What about changing my email address?
If you already have a registered Twinkly account, email verification is not required for your existing account. The verification code procedure applies only to accounts created after this feature is introduced.
At the moment, it is not possible to change the email address directly within the app. If you need to use a different email address, you will need to create a new Twinkly account and transfer ownership of your devices from your old account to the new one.
To do this:
- Create a new Twinkly account using your new email address and complete the email verification procedure, entering the verification code you receive by email.
- Log in to your existing account and transfer ownership of your devices to the new account.
If you no longer remember your old account details, please contact our Customer Support team for assistance with the ownership transfer.