how the web app import tool works? (twinkly pro, twinkly plus and lightwall ) – Help Center

Quick guide to import images and videos on the WebApp

This article refers to all Twinkly PRO Ethernet, Twikly Plus devices and Lightwall.

[this feature is not available for Twinkly PRO Wi-fi controller and Twinkly Retail]

Import Tool is the feature that allows you to bring in your Gallery, images, and videos that can be screened on your installation.

You can upload any visual content, whether it’s an image from your gallery or a YouTube video.

In the Gallery section, click on All Effects and then on the Upload button, as the image below:

webapp 15.png

In the following screen, you have to first choose the name of your new content, and then click on Browse to choose the content you want to upload, and then double click on it to open, and once selected, click on the Save button.

WEBAPP 16.png

WEBAPP 18.png

Once uploaded, the effect will be available in the Gallery, in the Custom section.

WEBAPP 19.png

To install your content, just click on the Install Button you see in the image above, and then choose the Object or Installation you want to apply your content to, tapping finally on the Install button.

The app will then alert you with a message when the installation is complete.

WEBAPP 20.png

To finally apply your new content, select Objects, from the left side menu, and choose the object you want to apply the effect on.

Then scroll down to the Content Manager and click on the “manage” button.

Once the effect has finished its installation (be sure to wait until the end of the process, you will see the upload percentage) select the effect, and then click on the Apply button, and wait for the Success pop-up.

WEBAPP 22.png

If you want to see if the effect is playing correctly, also remotely, browse back to Objects and check the Currently Playing section.

Every time you want to upload a video or an image ad play it on your installation, just follow all the steps above for each content, just remember to take a look at the percentage of memory left!

Technical specification

Formats:

Image: JPG, PNG, TIFF, GIF
Video: MP4, AVI, FLV, MOV, MPEG

File Weight:

Image: There is no limitation to file weight.
Video: 100 Mb

Resolution (Pixel Density)

The resolution of the image/video should always be the number of lamps of your installation, for example in a case with 1000 lamps in width and 250 in length, the image/video should be 1000x250 pixels. This is to ensure the highest fidelity between what you see on the screen and what you’ll see on your installation.

Ratio:

The ratio is visible when entering the installation or object.
In the layout section you will find the entry: Surface aspect ratio: (value): just click on the "i" that will appear on mouseover to read the indication recommending the size in pixels of the image or video to be uploaded.

Guest Account Limitations and Lightwall Compatibility

Please note that when accessing the Twinkly Web App using an account with the Guest role, certain features are restricted. For example, Guests cannot upload new effects, though they can edit existing ones stored in the system. Guests also have access to basic controls, such as switching lights on/off and adjusting brightness.

For a detailed overview of all user roles and their permissions, we recommend reading the article:
“What are the roles you can assign to a Twinkly user?”
It provides a complete breakdown of the capabilities and limitations for each role in the Twinkly ecosystem.

Additionally, to use Lightwall with the Twinkly Web App, you must update your device firmware to version 3.1.2.
👉 Here’s how to update your devices