Alexa can’t find or control my Twinkly lights — What can I do?

Is Alexa having trouble finding or controlling your Twinkly lights?
Don’t worry — follow this guide to troubleshoot the issue and bring the magic back!

This article refers to Twinkly Generation I & II, Twinkly Plus and Lightwall powered by Twinkly, Twinkly PRO Wi-Fi controller

Let’s start with the basics

1. Before diving into fixes, here’s a quick checklist to make sure everything is ready:

• Your Twinkly device is set up and connected to a Wi-Fi network with internet access
  (Using a router without internet? Alexa won’t be able to connect!)
• You’re running the latest firmware
• Both your smartphone and Twinkly device have internet access
• You know your Twinkly login credentials

Need a setup refresher?
How do I set up my Twinkly Generation I device?

How do I set up my Twinkly Generation II device?

2. Remove and re-add the Twinkly skill in Alexa

A fresh start often clears things up:

1. Open the Alexa app
2. Tap Devices, find your Twinkly light
3. Tap the three dots > Gear icon > Trash icon (🗑️)
4. Go toMore > Skills & Games
5. Search for “Twinkly”, tap it, and choose Disable Skill
6. Then tap Enable, and log in with your Twinkly credentials

3. Restart your devices

It’s simple but often effective:

• Unplug your Twinkly controller
• Wait 10 seconds
• Plug it back in and wait for the lights to fully reconnect

4. Re-link Alexa in the Twinkly app

This ensures Alexa has the right permissions:

1. Open the Twinkly app
2. Go to Settings > Alexa Account Linking
3. Tap Disconnect
4. Fully close both the Alexa and Twinkly apps
5. Reopen Twinkly and re-link your Alexa account

5. Getting the “Please try again later” error?

This is often caused by incorrect login credentials — even if they seem right.

Instead of logging out (and possibly getting stuck if you forgot your password), we recommend:

• Tap Forgot Password in the login screen of the Alexa skill
• Reset your password
• Then try enabling the Twinkly skill again with your updated credentials

This is one of the most common fixes — worth trying even if you're sure your password is correct!

6. Still not working?

Here are a few advanced checks:

• Make sure your Twinkly firmware is updated ➝ Retail Firmware Update Guide
  ➝ Firmware for Twinkly Plus and Lightwall
• Try connecting to a different 2.4GHz Wi-Fi network
  (Alexa does not work on 5GHz-only networks)
• Avoid using VPNs or network firewalls that may block Alexa

Check that port 8883 is open — this is required for smart assistant communication

And if all else fails —
👉 Contact Twinkly Support