The way you can check your order status depends on the country or region where your order was placed.
Europe & United Kingdom
If your order was placed through the European or UK Twinkly online store, you can check its status using the dedicated Order Status page:
https://twinkly.com/en-eu/pages/shipping-policy#order-status
To access your order information, simply enter:
Your order number (without the "TW" prefix).
The same email address you used when placing your order.
Once your information has been entered, you'll be able to view the latest updates on your order.
The Order Status page also allows you to submit a request directly to our Logistics Team. For example, if your shipment is taking longer than expected or you need assistance with your delivery, you can open a request so that our logistics team can investigate and assist you.
United States
Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number.
You can use this tracking number to monitor your shipment until it is delivered.
Australia & New Zealand
The process is the same for orders placed in Australia and New Zealand.
As soon as your order leaves our warehouse, you'll receive an email with your tracking number, allowing you to follow the shipment all the way to delivery.
If you experience unusual delays or require additional assistance with your shipment, please contact our User Satisfaction Team. We'll be happy to work with our local warehouses to investigate your order and provide you with an update as quickly as possible.
If you need any further assistance, please do not hesitate to contact our User Satisfaction Team.