If you've accidentally entered the wrong delivery address, or if your shipping address is no longer valid, you may be able to request an address change provided that your order has not yet been processed.
The procedure depends on the country or region where your order was placed.
Europe & United Kingdom
If your order was placed through the European or UK Twinkly online store, you can request a delivery address change using the dedicated form available here:
https://twinkly.com/en-eu/pages/shipping-policy#order-status
To submit your request, enter:
Your order number (without the "TW" prefix).
The same email address used to place the order.
If your order has not yet entered the fulfillment process, our Logistics Team will do their best to update the delivery address.
United States, Australia & New Zealand
If your order was placed through the United States, Australia, or New Zealand online store, we recommend contacting our User Satisfaction Team as soon as possible.
Our team will check with the local warehouse to determine whether it is still possible to update your delivery address.
Please note, however, that we cannot guarantee that an address change will be possible. Orders are processed very quickly to ensure fast delivery times—especially during peak seasons—so by the time we receive your request, your order may already be in the shipping process. For this reason, we encourage you to contact us as soon as you notice the incorrect address.