Orders placed in Europe or United Kingdom
If you need a sales receipt or would like to request an invoice for an order that has already been paid, you can easily do so through the dedicated online form.
Simply enter:
Your order number (without the "TW" prefix)
The email address used to place the order
You can access the form here:
https://twinkly.com/en-eu/pages/conditions-of-sale#order-invoice
I placed my order as a private customer, but I need an invoice with company details.
If you completed your purchase as a private customer but require an invoice including your VAT number or other billing information, you can submit your request through the same form.
Please provide the required billing details, such as:
Company name
VAT number or Tax Identification Number (where applicable)
Certified email address (PEC) or SDI code (for Italian businesses)
Our Customer Support team will process your request as soon as possible.
Orders placed in the United States, Australia, or New Zealand
If your order was placed through the United States, Australia, or New Zealand online store, please contact our User Satisfaction Team using our Submit a Request form, who will be happy to assist you with your invoice request.