Customers in Europe and the United Kingdom
If you are located in Europe or the United Kingdom, you can use our dedicated form to check the latest status of your order and shipment. Depending on the status of your order, the form may also allow you to change your delivery address or release an order that has been temporarily placed on hold.
Check your order status and manage your delivery
When completing the form, please enter only the numerical part of your order number, without the “TW” prefix. For example, if your order number is TW12345, please enter 12345.
Shipping information for all customers
Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email. This email will include your tracking number, together with the name of the courier responsible for delivering your parcel.
You can enter the tracking number on the courier’s website to follow the progress of your shipment, from the moment it leaves our warehouse until it arrives at your delivery address.
If you have any questions about the delivery of your order or require additional assistance, please contact our Customer Support team.
You can also find further information, including useful delivery guidance and answers to common questions, on our Shipping Information page.