If you've just completed your purchase and realized you've selected the wrong product(s), we understand how frustrating that can be.
Unfortunately, it's not technically possible to modify an order once it has been placed. Once your purchase has been processed, the order cannot be edited due to technical and fiscal requirements.
What are my options?
You have two possible alternatives:
Option 1: Try to cancel your order
If your order has not yet been processed for shipment, you may be able to cancel it and place a new one with the correct products.
Please refer to the "How can I cancel my order?" article for detailed instructions.
If you're in Europe, you can submit a cancellation request using the dedicated form ((You only need to enter the order number, without the TW prefix.).
If you're in Australia, New Zealand, or the United States, cancellation is generally not available due to the way orders are processed. However, you can still contact our Help Center as soon as possible, and we'll do our best to check whether cancellation is still possible.
Option 2: Return the products after delivery
If your order can no longer be cancelled, you'll need to wait until you receive it. Once your order has been delivered, you can exercise your right of withdrawal (return) in accordance with our Return Policy and place a new order for the products you actually wanted
If you need any assistance, our Support Team will be happy to help you through the process.