How do I find replacement parts for my Twinkly device?

Which are the parts you can replace and how can we help you with this.

Applies to Twinkly Generation I and Generation II devices

 

Please note that not all the parts of your Twinkly devices can be replaced.

What can be substituted?

  • Twinkly power supply
  • Twinkly Festoon set broken bulbs

In case the plug of your power supply is different from that of your country, remember that  Twinkly works on this input voltage range:
From 120V - in the US
To 240V - in EU/UK
max 50/60H
And develop an output of 24 V (1.0A)
Within this range, it is possible to safely use Twinkly just by adding a common plug adapter.

 

What can't be replaced?

  • Individual Twinkly LEDs
  • Twinkly controller

Keep in mind that the breakage or the failure of a single LED does not affect the performance of the entire set.

Even if you can't replace it, your Twinkly device will continue to work perfectly: don't map the broken LED or hide it with other decorations, and everything will be great!

 

Finally, if you need a specific spare part, contact us through our online form and, according to your  case, we will suggest the most suitable and fast solution.

 


Not found what you were looking for? Contact us.