Which are the parts you can replace and how can we help you with this.
Applies to Twinkly Generation I and Generation II devices
Which are the parts that can be replaced?
Please note that not every part of your Twinkly devices can be replaced.
What can be replaced?
Twinkly power supply
Twinkly Festoon set broken bulbs
If you need a new power supply or new Festoon bulbs, you can get in touch with our Help Center or buy them in our Shop (which will be available soon).
In case the plug of your power supply is different from that of your country, remember that Twinkly works on this input voltage range:
From 120V - in the US
To 240V - in EU/UK
And develop an output of 24 V (1.0A)
Within this range, it is possible to safely use Twinkly just by adding a common plug adapter
Which parts can't be replaced?
All other individual parts are not replaceable or sold individually.
For example, you cannot change:
Individual Twinkly LEDs
Anyway, the breakage or failure of a single LED does not affect the performance of the entire set.
Even if you can't replace it, your Twinkly device will continue to work perfectly: don't map the broken LED or hide it with other decorations, and everything will be great!
(please note that this rule does not apply to some products such as Dots and Squares)
What to do in case of need?
If you need a specific spare part, contact us through our online form, and, according to your case, we will suggest the most suitable and fast solution.
Not found what you were looking for? Contact us.