Skip to main content
Twinkly Help Center
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. Help Center
  2. Your twinkly devices
  3. Product information

Product information

  • what's the difference between gold & silver, multicolor and multicolor + white edition?
  • what are the differences between generation i and generation ii?
  • what’s the controller, and what does it do?
  • what do the various colors of lights on the twinkly controller mean?
  • what is the meaning of the device menu?
  • how do I calculate the right amount of leds for my decoration?
  • can I physically extend my twinkly lights?
  • can i extend line & flex?
  • can i extend twinkly matrix?
  • can i use twinkly products outdoors?
  • what is shop mode and how do i activate/deactivate it?
  • what are the technical specs of power adapters for Most Retail Products?
  • how do i power my twinkly Strings USBC and my tree topper?
  • How Do I Power My Twinkly Squares?
  • how can i set different shades of white on my twinkly lights?
  • how do i hang up my twinkly lights?
  • in which cable-colors are twinkly strings available?
  • how do i update the firmware?
  • how do i rename my twinkly?
  • how do i find replacement parts for my twinkly device?
  • what are twinkly products licensed to polygroup?
  • why do twinkly lights only last 90 days?
  • what happens if i unplug my twinkly device from the power source?
  • how can i manage my twinkly lights from two or more phones?
  • how do i delete a device or a group?
  • how do i correctly and safely store my twinkly devices?
  • what is the devices section of the app and which info i can find here?
Help Center Help Centre home page Twinkly S.r.l, Via Tortona 37, 20144 Milano (MI), Italy